Returns Policy

Exchange Policy 换货说明

100% Product Quality Guarantee  100%质量保证

We keep a very close eye on every aspect of the garments provided to ensure that our students receive the very best there is to offer.

我们密切关注产品的各个方面,以确保我们的学生收到的是最好的产品。

Every item we sell is backed by our 100% product quality guarantee.

我们销售的所有产品都提供100%的质量保证。

K12 goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, we accept returns and will replace the garments under the following conditions:

K12竭尽全力确保所有订单准确、及时、高质量地完成。因此,在满足以下条件的情况下,我们接受换货:

1.    Incorrect size/color: 尺码或颜色错误:

The product must be unused. We will only accept returned items that are clean and unused, if goods are deemed used or dirty they will be returned to the Purchaser.

更换的产品必须是未经使用的。我们只接受干净和未使用过的产品换货,如果产品被使用过或脏了,恕不更换。

2.    Flawed or sub-standard product: 有缺陷或不合格的产品:

If and when the purchaser can prove one of the following: (a) the items themselves are materially flawed; (b) the quality of the decorating (i.e., the sublimated print) is below a reasonable range of expectations; we will replace the item.

若买方能证明以下其中一项:(a)该物品本身存在重大缺陷;(b)装饰的质量(例如:热升华印花)低于合理的预期范围;我们将更换这个产品。

We will happily replace the garment by returning the item to your child’s homeroom teacher. The items must be placed in the original packaging and include the Returns-form (Attached below), clearly marked with the reason for return, child’s name, required replacement garment and other relevant information. If a similar garment is in stock at the school, the item may be replaced immediately, otherwise K12 will provide a replacement within the normal manufacturing time frame subject to an inspection of the garment. K12 will contact the Purchaser to confirm the delivery time.

我们会将替换的产品寄送到学校负责人或班级老师来替换这件衣服。换货时需要将产品装回原包装,并附上换货单(点击下载),并清楚注明换货原因、孩子姓名、要求更换的产品信息等。如果学校有同款的产品库存,可立即更换,否则K12将检查完退回的产品后,在正常生产周期内更换服装。K12将与学校的负责人确认送货的时间。

Conditions of replacement: 更换条件

Notification of an order issue must be made to K12 within 72 hours of order receipt. Delivering the item to your child’s homeroom teacher within the 72 hour time frame, without prior email notification, is deemed acceptable notification.

如产品有质量问题,须在收到产品后72小时内,通知K12,并将产品交给学校负责人或班级老师。

Once K12 has been notified of an exchanging garment (within the required 72 hours of receipt the garment), the items must be received by K12 within 3 days. In the event that K12 does not receive the item within 3 days of notification, the sale may be deemed final and K12 will be under no obligation to exchange the item.

需要更换的货物(在货物签收72小时内),需要在3天内将货物寄送到K12,否则逾期不候,订单视为完成,K12再无义务更换有关货品。

The product must be unused. Exchanges will not be accepted if a child's name has been put onto the garment; if labels have been removed from the garment; if it is believed that the garment has been worn and laundered; if the garment is or has been soiled, stained, damaged or torn by the wearer. If the garment breaches any of these conditions, it will be returned to the Purchaser.

需要更换的产品必须是未使用的。如果衣服上写了名字、衣服标签挂牌损毁,以及穿洗过的衣服,衣服损坏或撕裂等情况,恕不接受更换。

Damaged Goods Through Use 使用中损坏的产品

K12 will not be responsible for any product damaged through use by the customer.

对于客户在使用过程中损坏的产品,K12将不承担任何责任。

K12 mailing address:  K12联系地址:

广州市番禺区石壁街谢石公路108号月亮贺卡工业园11栋 广州斐霓斯

Building 11 No. 108 Xieshi Road, Shibi, Panyu, Guangzhou 511495, P.R. China

Tel: (CN) +86 020 8471 7760 

Email: inquiries@k12org.com

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