K12 follows a standard delivery policy. All deliveries will be dispatched within 72 hours by courier, subject to stock availability. A flat rate fee of 12 rmb is payable on all orders to a private address, regardless of the quantity of garments.
We will at all times try to delivery your order in one go. However should some of the items not be in stock, our customer service agent will inform you the expected date of arrival of the items. If the delivery is split you will not incur any extra delivery charges. Personalized team sports uniforms and travelling tops will be delivered within 4 weeks from time of purchase.
All orders will be properly packed, prior to them being dispatched. Our preferred partner in China is SF.
During the busy 'Back to School' period (August and January) we will try to dispatch orders within standard delivery times of receiving the orders, (subject to stock availability). However since stock levels fluctuate significantly during these periods, it may be prudent to place your orders well in advance.
In spite of our best intentions it will not always be possible to guarantee delivery schedules. We use third party courier services for deliveries and while every attempt will be made to stick to delivery times, situations may arise due to traffic or other unforeseen disruptions, which may result in promised deadlines not being achieved.
Please ensure that deliveries can be received and signed for, when mentioning an address/location on your order especially since the courier would require an authorized sign-off.
Acceptance of delivery:
You must accept all deliveries of goods, which have been ordered and are in good conditions. If we are to deliver the goods to a non-mainland China address then we will use all reasonable efforts to deliver within stated delivery time frame.
If we deliver the wrong, or damaged goods to you, then you are to notify us within 72 hours of delivery giving us full details of the damaged or incorrect goods. Please refer to the Returns section in this website.